Refund policy

Return & Refund Policy

All Sales Are Final Due to the nature of our dropshipping model, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. Please review sizing charts carefully before purchasing.

We want you to love what you ordered. While all sales are final due to our dropshipping model, we're committed to making things right if something goes wrong.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 5 days of delivery at chicathlete@zohomail.com with your order number and a photo of the issue. We'll resolve it promptly.

Lost or Missing Packages If your package hasn't arrived, please reach out within 7 days of the expected delivery date and we'll investigate right away.

Refunds Approved refunds are processed to your original payment method within 5–10 business days.

Questions? We're here to help — email us at chicathlete@zohomail.com and we'll get back to you as soon as possible.

Damaged or Defective Items- If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at chicathlete@zohomail.com  

*Your order number
*A clear photo of the damaged/defective item
We will work with our supplier to issue a replacement or store credit on a case-by-case basis.

Lost or Missing Packages- If your tracking shows delivered but you haven't received your package, please contact us within 7 days of the delivery date so we can investigate.

Non-Returnable Items- All apparel, accessories, and bags are final sale unless defective.

Refunds- Approved refunds will be processed to your original payment method within 5–10 business days.